Services

QUALITY SERVICE FORMULA

As a quality service provider, Ernst has dedicated its efforts to ensuring all personnel deliver a quality service in a professional and consistent manner.

The company's quality service formula can be demonstrated as follows:

Human Resource + Effective Systems = Quality Service

1. Human Resources

Ernst places strong emphasis on its personnel selection criteria. All personnel are handpicked to provide clients with the highest level of quality service.

The company also provides extensive internal and external training to ensure the latest skills and knowledge are utilised in the delivery of its service.

2. Effective Systems

Ernst's systems are based on 20 years' experience in the Industry. The Company has designed and implemented highly effective body corporate, accounting, insurance and consultancy systems to address clients needs fully and with a strong attention to detail.

The Company's Management takes a hands-on approach, over-seeing the functioning of systems to ensure the full benefits flow on to clients.

Through well-honed leadership qualities, the strength of many years of specialist experience and a supervised performance management system, Ernst is able to ensure clients benefit from consistent, quality service every day, every week and every year.

Quality Service Benefits

Ernst’s lengthy experience means that whilst other organisations are learning and formulating procedures, Ernst is putting their time-proven skills smoothly into practice.

This, together with sophisticated computerisation and a thorough knowledge of the complex workings of the Industry and its legislative requirements, enables Ernst to provide a highly competitive service.

As a valued Client, you will enjoy peace of mind knowing:

  • Ernst has a proven track record and is backed by a highly experienced team of experts dedicated to providing quality service and Client satisfaction
  • You can rely on the experience and expertise of Ernst to solve body corporate problems quickly and efficiently
  • Fewer problems and conflicts between owners improve the image of the body corporate in the community
  • Expert management and recommendations are provided to add value to property assets
  • You can be confident that recommendations given to your consulting team will add value to your project
  • Legislative requirements are understood and met
  • Decisions can be made without delay
  • All monies are invested in designated funds to achieve the highest possible returns
  • Reliable and accurate information is available to meet a range of applications, including accounting, meetings and information for sales
  • Monthly financial statements are provided to assist committees and building managers with administration
  • The rights and privileges of Clients are safeguarded at all times